Shipping policy

Shipping Policy

Last Updated: September 4, 2026

At Subleylo, we are committed to delivering your orders safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders within Pakistan.

1. Shipping Coverage

We currently offer delivery across Pakistan, including major cities and most remote areas, subject to courier service availability.

If your location is not serviceable by our courier partner, our customer support team will contact you regarding available delivery options.

2. Order Processing

Orders are generally processed within 1–2 business days after the order is successfully placed and confirmed.

During sales, promotions, public holidays, or periods of unusually high order volume, processing may take a little longer.

Orders are not normally processed or dispatched on Sundays and public holidays.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is:

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Subleylo may offer free shipping promotions or special shipping rates on selected products or orders.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations within Pakistan.

For COD orders, customers may be contacted by our team to confirm their order before dispatch.

Please provide an accurate and reachable phone number and complete delivery address when placing your order.

6. Order Tracking

After your order has been dispatched, you may receive a tracking number through SMS, WhatsApp, email, or another available communication method.

Tracking information may take some time to become active after the parcel is handed over to the courier.

If you have not received your tracking information or your tracking status has not updated, please contact our customer support team.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their operational procedures.

Please ensure that someone is available at the provided delivery address to receive the parcel.

If a parcel is returned to us because the customer was unavailable, provided an incorrect address or phone number, or refused the parcel, additional shipping charges may apply if the customer requests re-delivery.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Active phone number

  • House/Shop number

  • Street/Area

  • City

  • Any relevant delivery instructions

Subleylo cannot be held responsible for delivery delays caused by incorrect or incomplete information provided by the customer.

9. Delayed Deliveries

Although we work with our courier partners to deliver orders within the estimated timeframe, delays can occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Road closures

  • Courier operational issues

  • High order volumes

  • Remote-area delivery limitations

  • Incorrect or incomplete customer information

We appreciate your patience in such circumstances.

10. Damaged or Missing Packages

If your package appears damaged when delivered, please contact Subleylo Customer Support as soon as possible.

For damaged, missing, or incorrectly delivered items, please provide your order number and relevant photographs or videos when requested so that we can investigate the issue with the courier.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, our Return & Refund Policy will apply.

12. Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

Store: Subleylo
Email: subleylo8@gmail.com
Phone/WhatsApp: 03315190809

We are always happy to help you with your order. ❤️